Tuesday, October 14

• Health Plan v.5.1 (for re-accreditation only)
• Health Network v.5.1 (for re-accreditation only)
• Health Utilization Management v.5.1
• Workers’ Compensation Utilization Management v.4.1
• Case Management v.3.1
• Health Call Center v.4.1
• Core v.2.1

Wednesday, October 15

9:15 am – 10:15 am

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Opening Keynote Presentation

Creating an Organizational Culture of Innovation

Leanne Kaiser Carlson, Futurist and Co-Founder, Kaiser Institute

Most people and organizations change themselves slowly and unconsciously. And innovation, though it does occur, is informal and implicit. The great management imperative of our time is to create a new kind of organization where innovation is required, rewarded, and orchestrated with great intentionality. Organizations both in and outside of healthcare are demonstrating the ability to create this kind of innovation imperative and are experiencing dramatic results. In this enlightening keynote address, Leanne Kaiser Carlson explores how to embed innovation in every organizational system - fund innovation, seek fresh vision, nurture innovators, prototype new ideas, attract philanthropic partners, and create a culture of innovation where every person engages in the organization's conscious evolution. Organizations designed for rapid evolution can respond to any change and create their preferred future.

12:15 pm - 1:30 pm

Networking Lunch

Dialogue with colleagues about specific topics of mutual interests or have open discussions during this informal networking lunch. Table topics and floor plan will be posted at the registration area during the conference.

3:30 pm - 5:00 pm

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General Session Panel Presentation

Federal and State Health Policy Initiatives: Impact on the Nation’s Health Care Landscape

Robert B. Doherty, Senior Vice President, Governmental Affairs and Public Policy, American College of Physicians, Member, URAC Board of Directors

Scott Kipper, Insurance Administrator, Oregon Department of Consumer and Business Services

Vernon C. Rowen, Vice President, Government Affairs, Express Scripts, Inc., Member, URAC Board of Directors

John DuMoulin, MS, Vice President of Product Development, Government Relations and Education, URAC (moderator)

In this critical election cycle, health care has become a key focus of the domestic political discussion. Health care reform is a top priority for voters, and the presidential candidates along with the States continue to present an array of policy initiatives that could transform the nation’s health care system. This panel of health care industry stakeholders comprised of members from URAC's Board of Directors will address pivotal issues with lively discussions and analyses on key public policy decisions and proposals that will shape the U.S. health care system for years to come.

Networking Reception in Exhibit Hall
Join URAC Board and Committee members, staff, speakers, exhibitors, sponsors, attendees and invited guests at this spirited, social event as we celebrate the anniversaries of URAC accredited companies.

Thursday, October 16

9:00 am - 10:00 am

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Closing Keynote Presentation

You Are the CEO of Your Own Life (Bringing Monster Ideas to Life)

Jeff Taylor, Founder and Former CEO, Monster.com and Eons.com

The ability to be innovative and unleash the imagination is key to growth, creation and transformation. In this contagiously enthusiastic keynote address, Jeff will share his stories of entrepreneurism and passion for ideas and creativity to inspire quantum leaps in your own personal innovation.

Coffee Break in Exhibit Hall

11:45 pm - 1:30 pm

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Lunch and Closing Presentation

Exploring URAC: Promoting Quality Health Care

Bernard J. Mansheim, MD, Chairperson, URAC Board of Directors

Alan P. Spielman, President and CEO, URAC

This closing session provides participants with an opportunity to hear from URAC’s current Board of Directors Chair and CEO about URAC’s future business plans for 2009 and beyond, and includes Q & A dialogue with participants on URAC related issues.

2:00 am - 5:00 pm

(3) Post-Conference Workshops

1. Preview of URAC’s Core Accreditation Standards Revisions and New Scoring Methodology This workshop will review some of the proposed major changes in URAC’s Core accreditation standards including updates to the scoring methodology that will be used in the new versions of standards.

2. Quality Improvement Projects — Concepts and Tools for Success This advanced and highly interactive QIP training program brings hands-on exercises, group discussion and best practices to the QIP process. Participants will be able to interact with and learn from industry peers as well as with URAC Accreditation Reviewers.

3. Accreditation Standards: Pharmacy Benefit Management v.1.0 and Drug Therapy Management v.1.0
Designed to provide detailed information about URAC’s accreditation process and standards, this focused training session is ideal for those considering accreditation and first-time applicants as well as for companies undergoing re-accreditation. This workshop continues on Friday, October 17, 8am – 5pm.

4. Complimentary Class: Introduction to Meditation
Meditation is one of the most powerful tools there is to help us restore the harmony within and to gain access to our bodies’ inner intelligence. In meditation, we rediscover the silence in our mind and make it part of our life. Silence is the birthplace of happiness. It is where we get our bursts of inspiration, our tender feelings of compassion, our sense of love. Meditation is a journey to freedom and self-knowledge. This class takes place at The Chopra Center for Well Being, La Costa Resort and Spa and includes guided, basic instruction by a meditation teacher.