Health Call Center Accreditation Program Overview

URAC Health Call Center standards apply to organizations providing triage and health information services to the public when conducted by telephone, via Web site or other electronic means. The standards assure that registered nurses, physicians or other validly licensed individuals perform the clinical aspects of triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice. In 1999, the California legislature passed a temporary statute accepting the URAC Health Call Center standards on behalf of consumers in their state that remains in effect until the California Department of Consumer Affairs creates its own standards.

 

Created by Matrix Group International, Inc