Current Job Opportunities

URAC has been the independent leader in health accreditation, certification and measurement since 1990. This is the result of hard work and dedication of our talented staff.

Our core values of Accountability, Adaptability, Collaboration, Communication, Innovation, and Operational Excellence are essential in the continued growth and success of our business.

We seek individuals who will embrace these core values and believe in our mission to promote continuous improvement in the quality and efficiency of healthcare management through the processes of accreditation, certification, and measurement.

We have opportunities for accomplished professionals who want to join a successful and growing healthcare leader with an entrepreneurial, energetic culture. Our employees have an important role in the development and implementation of our programs. URAC offers competitive compensation, benefits and opportunities for employee development.

Interested candidates should forward a cover letter, resume, salary requirements, and if relevant a link to your portfolio of work to JOBS@URAC.ORG.

 

View current openings:

  • Quality and Research Associate

    + Details
    Job title: Quality and Research Associate
    Department: Quality, Research, and Measurement
    Reports to (title): Quality Manager
    Direct reports (titles): N/A

    Level: 3   Full-Time     Exempt

    Major purpose of this job: Under the direction of the Quality Manager, the Quality and Research Associate will spend approximately 50% of their time on quality projects and 50% of their time on research-focused activities. Within the quality functions, this person will assist with the quality aspects of the department/organization to maintain and improve the quality of products offered by URAC. Acts as a resource to staff with regard to quality issues, provides coordination, and performs research and data analysis in support of quality improvement initiatives. Supports the maintenance, development and validation of URAC’s performance measures. Within research functions, performs research and analysis projects in support of the maintenance, development, and validation of URAC’s performance measures. Provides analysis of performance measure data — including data mining, risk adjustment, forecasting, and geocoding. Assists with research projects and produces reports, whitepapers, and/or posters of research, as needed. Presents research findings at meetings and conferences, as required.
    Job duties and responsibilities:

    • Assists in the implementation of the internal audit program through data mining and data collection to ensure the delivery of quality services.
    • Assists in the data collection of performance metrics for the department, organization-wide.
    • Assists in the development, testing, and implementation of process/system improvements, as required.
    • Assists with development and administration of various surveys and metrics to evaluate data with regard to quality improvement activities.
    • Works with team members and third-party contractors to ensure accuracy of measure specifications and calculations as entered into the measure reporting platform.
    • Assists with verification of measure reporting instructions, templates, and other measurement documents or tools.
    • Conducts environmental scans and literature reviews to support performance measures and/or research activities.
    • Conducts data analysis and develop reports on client performance. Ensure the accuracy of client rankings for publication on the URAC website.
    • Participates in research and data analysis projects, ensuring that all related project activities — including project plans — are completed on time, within scope and budget, and in compliance with established processes, performance expectations, and objectives.
    • Designs and conducts analysis through research and analysis of data.
    • Serves as a resource for staff and measure advisory groups by performing various research and analysis activities — including content-related queries, recommending potential advisory group members, designing and conducting literature reviews, and preparing other measurement-related or research-related materials to support the presentation, delivery, and reporting of performance measurement data/information or research topics.
    • Staffs research and measurement committees, as required.
    • Other duties, as assigned.
    Experience, knowledge, and skill requirements:

    • Minimum of five years of progressive experience in health care operations, quality management, or performance measurement, research, or related business environments.
    • Experience participating in project teams.
    • Knowledge of health care systems and health care policy as well as familiarity with scientific, technical, and operational issues in health care delivery.
    • Demonstrated experience in research, analysis, interpretation, and reporting using health care data sets.
    • Proven understanding of and experience working with health care data and research including claims, enrollment, pharmacy, laboratory, and immunization data.
    • Demonstrated propensity to be creative, proactive, and self-motivated in the execution and completion of assigned accountabilities.
    • Strong written and verbal communication skills with the ability to generate original correspondence and reports as well as convey ideas clearly and effectively.
    • Strong organizational and time management skills with demonstrated flexibility and the ability to manage multiple tasks and issues of varying complexity while managing priorities and meeting deadlines.
    • Demonstrated interpersonal skills, a professional presence, and the ability to interact competently and courteously with a variety of people — both internal and external to URAC.
    • Excellent attention to detail, accuracy, and follow-up.
    • Experience with survey design, administration, and analysis preferred.
    • Technical proficiency in the use of Microsoft Office (Word, Outlook, PowerPoint, Publisher, Excel, and Access). Knowledge of statistical software (SPSS, SAS, Minitab) preferred.
    Education and training requirements: Bachelor’s degree in a health-related field, or equivalent experience. Experience with Six Sigma and/or Lean methodologies preferred.
    Physical requirements: This position involves sedentary work in the office and limited travel including overnight and occasional weekend stays; moving moderately weighted objects from one position to another; and, working primarily with fingers and the whole hand or arm, as in handling, typing, etc.; ability to receive, process, and understand guidelines through spoken and written language. The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
    How to Apply: Interested candidates should forward a cover letter, resume, and salary requirements to jobs@urac.org. URAC is an equal opportunity and diversity employer. EOE, M/F/D/V.
  • Performance Measure Coordinator

    + Details
    Job title: Performance Measure Coordinator
    Department: Quality, Research, and Measurement
    Reports to (title): Director, Quality and Measurement
    Direct reports (titles): N/ALevel: 1   Full-Time     Exempt
    Major purpose of this job: Reporting to the Director of Quality and Measurement, the Performance Measurement Coordinator performs a variety of duties to support the Quality, Research, and Measurement (QRM) Department activities related to materials production, meeting management, publication development research, and analysis. This position requires the ability to work independently and responsibly, prioritize, exercise good independent judgment and initiative, and respond quickly to changing priorities. The candidate will need to work with various project team members to ensure the quality and timely completion of deliverables.
    Job duties and responsibilities:

    • Coordinates the logistics and scheduling for QRM Department teleconferences, WebEx, on-site and off-site committee meetings:
      • Coordinate schedules
      • Manage site selection and contracts, as required
      • Coordinate logistics including attendance, catering, and AV
      • Assist with travel arrangements, as required
      • Schedule and coordinate pre-meeting planning activities
      • Drafts meeting minutes and/or summaries
      • Maintains committee rosters, conflict of interest forms, and similar materials
    • Provides general administrative support to the department — including scheduling, accepting and rearranging meetings, and travel arrangements.
    • Assist with correspondence, PowerPoint presentation development or updates, and other tasks.
    • Organize and update QRM SharePoint webpage.
    • Assist with blog content development and publishing.
    • Manage policies and procedures documentation.
    • Coordination and dissemination of department materials — including:
      • Creating and editing presentations
      • Drafting responses to correspondence
      • Coordinating mailings
      • Editing various external communications and documents including updates to measure specifications and measures-at-a-glance documents
    • Assist with gathering evidence to support measures and develop evidence tables.
    • Assist with literature reviews and environmental scans.
    • Manage permissions and contracts for measure use.
    • Assist with survey development and implementation for annual measure submission.
    • Other duties as assigned.
    Experience, knowledge, and skill requirements:

    • At least one year of experience supporting multiple projects and diverse workload in a fast-paced setting.
    • Knowledge of health care system — a familiarity with scientific issues in health care delivery is preferred.
    • Demonstrated propensity to be creative, proactive, and self-motivated in the execution and completion of assigned duties.
    • Strong written and verbal communication skills, with the ability to generate original correspondence and reports and convey ideas clearly and effectively.
    • Superior grammar, attention to detail, spelling, and proofreading skills are required.
    • Strong organizational and time management skills that demonstrate flexibility and the ability to manage multiple tasks and issues of varying complexity while managing priorities and meeting deadlines.
    • Demonstrated interpersonal skills, a high degree of professionalism, and the ability to interact competently and courteously with a variety of people — both internal and external to URAC.
    • Ability to work effectively, both independently as well as within a team environment.
    • Advanced technical proficiency in the use of Microsoft Office (Word, PowerPoint, Outlook and Excel) as well as familiarity with Visio and other database programs such as MS Access.
    • Minimal travel may be required.
    Education and training requirements:High school diploma required, with some college education preferred.
    Physical requirements:This position involves sedentary work in the office and limited travel — including overnight and occasional weekend stays; moving moderately weighted objects from one position to another; and, working primarily with fingers and the whole hand or arm, as in handling, typing, etc.; ability to receive, process, and understand guidelines through spoken and written language. The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
    How to Apply: Interested candidates should forward a cover letter, resume, and salary requirements to jobs@urac.org. URAC is an equal opportunity and diversity employer. EOE, M/F/D/V.
  • Digital Production Associate

    + Details
    Job title: Digital Production Associate
    Department: Program Standards and Maintenance
    Reports to (title): Director, Program Standards & Maintenance
    Direct reports (titles): N/A

    Level: 2   Full-Time     Nonexempt

    Major purpose of this job: The person for this job is a self-starter with a strong sense of ownership and engagement regarding their work. The Digital Production Associate has primary responsibility for digitally producing various URAC accreditation and certification program publications including guides, tools, and reports. Using project management skills and the company’s selected project management software (Smartsheet), this person manages all phases of the publishing process for new programs, revised programs, and program updates. The Digital Production Associate is an expert in the use of URAC’s proprietary web-based database system — AccreditNet (powered by eCase technology) — where program content is housed and exported through its Program Management application. This highly technical position helps develop new AccreditNet functionality and workflow, employs SQL and Crystal Reports to generate reports, and uses Microsoft Word and desktop publishing software (Adobe InDesign) to produce, format, and quality check program publications. This person is responsible for the registration, tracking, and reporting of publication copyright. Though content writing and editing is not required for this position, the Digital Production Associate must develop a comprehensive understanding of all of the various types of URAC publications — including how they are produced and disseminated.
    Job duties and responsibilities:

    • Manage and implement the publications process as a component of program rollout for new, revised, and updated programs:
      • Ensure an efficient and effective program publications workflow in AccreditNet
      • Conduct and/or oversee initial data entry through quality checks of publication information in URAC’s proprietary AccreditNet system, becoming expert in its use
      • Manage the introductory documents (i.e., “front matter”) associated with program publications — which involves securing draft documents from staff, updating as needed, and conducting a quality check before incorporating in a publication
      • Establish and enhance program publications and reporting functionality in AccreditNet
      • Establish and produce applicant self-evaluation tools and validation review tools in AccreditNet.
      • Attend internal team meetings and other internal URAC staff meetings as needed to move key publications projects forward to completion
    • Update and refine the User Guide for the Program Management application in AccreditNet.
    • Troubleshoot technical issues and advance functionality with publications and reporting programs (e.g., AccreditNet, Microsoft Word, Adobe InDesign, Crystal Reports, Smartsheet, and Sharepoint).
    • Attain a thorough, working knowledge of the various URAC publications: structure, content, and purpose.
    • Maintain copies of publications in Sharepoint, providing the appropriate level of access to internal and external customers.
    • Apply for, track, and report on program copyright applications:
      • Provide twice-yearly reports to department director and internal general counsel.
    • Facilitate deployment of website and marketing collateral content related to URAC’s published accreditation and certification programs.
    • Assist with the digital production of public comment on program standards and measures using AccreditNet.
    • Create departmental policies, procedures, and protocols related to digital production — review and update annually and as needed.
    • Provide a publications overview for the on-boarding of new URAC hires.
    • Respond to internal and external customer requests and inquiries related to publications.
    • Provide updates at “all staff” and other URAC internal team meetings on publication status.
    • Represent the Program Standards & Maintenance Department at various internal meetings and take the lead on special projects as assigned by the director.
    Experience, knowledge, and skill requirements:

    • Three to five years post-undergraduate work experience preferred.
    • Database reporting capability, including SQL development.
    • A working knowledge of Crystal Reports; advanced skills with Microsoft Word, and strong desktop publishing capability — preferably with Adobe InDesign.
    • General administrative experience, including a moderate to advanced level of skill with the other products in the Microsoft Office suite: Excel, PowerPoint, and Outlook.
    • Proficiency with Sharepoint, and the ability to use knowledge-based project management software, such as Smartsheet.
    • Strong attention to detail and documentation.
    • Project management skills with ability to prioritize work and successfully meet deadlines.
    • Analytical and problem-solving skills; strong organizational and interpersonal skills.
    • Strong teamwork and communication skills.
    • Ability to clearly write user guide language, policies, processes, and detailed procedures.
    • Proficient in basic mathematics.
    Education and training requirements:

    • Bachelor’s degree or equivalent experience preferred (e.g., digital production, digital publishing, information technology, and database management/reporting).
    • Evidence of proficiency, and/or successful completion of advanced training in Microsoft Word and desktop publishing (preferably in Adobe InDesign, SQL development, and Crystal Reports).
    • Certification in project management a plus.
    • Experience with eCase technology a plus.
    Physical requirements:

    • This position requires the majority of face time in the URAC main office and involves sedentary work in the office.
    • Business travel as needed — with minimal travel to not exceed more than 10%, including overnight and occasional weekend stays.
    • Relocation benefits are not available.
    • Valid U.S. passport required.
    • Work involves moving moderately-weighted objects from one position to another and working primarily with fingers and the whole hand or arm — as in handling, typing, etc.

    The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

    How to Apply: Interested candidates should forward a cover letter, resume, and salary requirements to jobs@urac.org. URAC is an equal opportunity and diversity employer. EOE, M/F/D/V.
  • Business Process Manager

    + Details
    Job title: Business Process Manager
    Department: Information Technology (IT)
    Reports to (title): VP of Finance and Administration
    Direct reports (titles): N/A

    Full-Time     Exempt

    Major purpose of this job: This position analyzes, models, designs, and captures business processes and applies business process improvements to internal projects. In the process development role, this position reviews and evaluates existing business processes and proposes changes in accordance with organizational goals and industry trends and best practices. In the project management capacity, this position coordinates and manages projects while ensuring consistency with company strategy, commitments and goals, and demonstrating fiscal responsibility for budgets and ROIs. This position works to improve URAC’s standard project methodology and acts as a strategist/advisor to all project team members while providing substantive support for the initiatives, as needed.

     

     

    Job duties and responsibilities:

    Business Process Development:

    • Ability to see the organizational “big picture” and present it to and get buy-in from URAC executives.
    • Conduct workshops to design/redesign business processes and capture use case scenarios and business requirements in a standard format.
    • Interacts with various stakeholders and explains complex process and technology concepts in easy-to-understand terms to both technical and non-technical audiences.
    • Manages process change and implements metrics – KPIs, SOPs, SLA – that can measure the outcome of a process change.
    • Educates and trains internal and external users responsible for managing and operating business processes.
    • Designs, builds, and manages systems that bring improvements in business operations and increases employee productivity.
    • Applies business process modelling notations (UML,BPMN, EPC, and BPEL) to document processes.

    Project Management:

    • Plays a key role in project governance by providing oversight of initiatives of URAC’s project management portfolio and advises on priority, capacity, organization capabilities, and ROI.
    • Key responsibilities would include, but are not limited to: business case preparation, funding allocation, resource allocation, measurement criteria, and issue resolution.
    • Works with executive sponsors and project stakeholders to complete project charters outlining scope, goals, deliverables and required resources, budget, and timing – where feasible.
    • Develops project plans, schedules, timelines, and milestones and serves as a first line of support for troubleshooting and addressing questions.
    • Manages project-related communication both internally and externally; coordinates project activities and maintains points of contacts.
    • Determines project roles of team members based on project requirements, timeframes, and budgets; provides direction and support to the project team.
    • Evaluates all key project deliverables to ensure traceability of requirements, high quality, and client acceptance; tracks project deliverables using appropriate tools.
    • Coordinates and prepares project evaluations and an assessment of results.
    • Ensures the use of best practices and applies lessons learned from previous projects.
    • Sets project quality and performance standards and performs/oversees functional level quality assurance.
    • Conducts evaluation and review of projects upon completion.

    Financial Analysis/Accounting Management:

    • Identifies and/or calculates the project ROI as part of seeking project approval.
    • Manages project budget – including forecasting, revenue and expenses, profitability (when applicable), margins, bill rates, and utilization.
    • Analyzes project ROI, bill rates, and utilization plan and schedules project timelines as well as a burndown schedule.
    • Reports project status on a regular basis. Such reporting should include (but is not limited to) actual to budget spending with variance explained, estimated costs to complete, projected costs at completion, actual to budget schedule variances, and projected completion dates.
    • Other duties as assigned.
    Experience, knowledge, and skill requirements (minimum qualifications):

    • Understanding of ERP, BPM, CRM, and BI tools operate and workings of protocols like SOAP, WSDL, XML, and other key protocols is desirable.
    • Hands-on expertise in implementing ITIL process and change management principles in health care, government, or any similar sectors.
    • In-depth knowledge of the process workflow and process CSF/KPIs.
    • Have knowledge of both theoretical and practical aspects of project management. PMP Certification preferred.
    • Possess knowledge of project management techniques and tools and experience working in cross-functional, team-oriented, and collaborative environment with the ability to prioritize work and successfully meet tight deadlines.
    • Proven experience in people management, strategic planning, risk management, change management, and project management.
    • Have the ability to translate key client requirements into project specifications and ability to clearly identify status positioning.
    • Strong business analytics required.
    • Has a demonstrated ability to lead teams to deliver project goals, and the ability to prioritize work and successfully meet tight deadlines.
    • Strong written and verbal communications skills. Strong computer skills in Microsoft Office Suite and Microsoft Project.
    • Knowledge of Six Sigma, TQM, and other project and process management systems is preferred.
    • Should possess excellent interpersonal, organizational, and communications skills.
    • Other key competencies: critical thinking and problem-solving skills, planning and organizing, budgeting and financial planning, expert with project management software, decision-making, influencing and leading, delegation, negotiation, conflict management, and adaptability.
    Education and training requirements:

    • Bachelors required, MBA/Master’s degree preferred.
    • 5+ years’ direct experience in process engineering and project management capacity or equivalent – including large scale and complex projects.
    • Preferred project management experience in regulatory or health care/clinical projects.
    • PMP certification preferred.
    Physical requirements:

    • Sedentary work in the office.
    • Lifting: Moving moderately weighted objects from one position to another.
    • Fingering: Working primarily with fingers and the whole hand or arm, as in handling, typing, etc.
    • Ability to receive, process, and understand guidelines through spoken language.
    • Moderate business travel to vendor sites.

    The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

    How to Apply: Interested candidates should forward a cover letter, resume, and salary requirements to jobs@urac.org. URAC is an equal opportunity and diversity employer. EOE, M/F/D/V.
  • Application Support Specialist

    + Details
    Job title: Application Support Specialist
    Department: Information Technology (IT)
    Reports to (title): IT Manager/Director
    Direct reports (titles): N/A

    Full-Time     Exempt

    Major purpose of this job: Primarily responsible for support, operations, and maintenance of Enterprise Information Technology systems built-on Microsoft .Net and Windows technologies. Manage and handle service desk tickets and find resolutions to services delivery and operational issues. Follow and implement IT Service Management (ITSM) methodology and processes while executing IT services delivery. Create and maintain documentation of best practices and tech-tips for implementing service management process. Monitor and maintain data quality between systems. Interact with internal and external users, vendors, and services providers for incident management and problem resolution. The ideal candidate will have excellent writing and communication skills and a passion for technology as well as be friendly, out-going, and technically savvy.

     

     

    Job duties and responsibilities:

    Primary Responsibilities:

    • Provide Level 2 & 3 tech support services to internal and external users of the organization.
    • Support and provide administrative and maintenance services to URAC’s internal case management application (AccreditNet®), which is developed using Microsoft .Net and Windows technologies.
    • Support configuration and integration of Salesforce application and its add-on functions/modules such as SpringCM, Jitterbit, and other related tools.
    • Assess, coordinate and communicate impact of changes between multiple integrated systems (e.g. Microsoft Dynamics, Salesforce.com, and SharePoint).
    • Troubleshooting technical issues, issuing tickets, assigning priorities, and escalating problems, when necessary.
    • Interpersonal and communication skills necessary to answer technical questions in non-technical terms and troubleshoot/solve problems for various levels of end users. Also required to provide training to end-users.
    • Other duties as assigned.

    Secondary Responsibilities:

    • Implement minor software and configuration changes to the systems and software – mostly on the Windows platform.
    • Follow/implement software programming concepts and project management process (SDLC).
    • Installation of software, set-up, configuration, and maintenance of user devices.
    • Coordinate with vendors and services providers to implement periodic system maintenance and updates, and ensure system adhere to internal and external (industry) compliance.
    • Monitor and conduct frequent systems health checks, audits and gap assessments to identify and detect bottlenecks and system vulnerabilities.
    Experience, knowledge, and skill requirements (minimum qualifications):

    • Minimum 3-5+ years of experience of working with users in a service desk environment.
    • Hands-on experience with Salesforce administration and integrations.
    • Intermediate knowledge of software programming, relational database management, and report generation techniques.
    • Hands-on expertise in Microsoft. Net.
    • Experience with scripting and scripting languages such as PHP, Python, and Perl.
    • Experience writing SQL queries and managing SQL databases and servers.
    • Experience with Microsoft SQL Server 2008, 2012.
    • Experience with Microsoft Windows Server 2008R2 and later versions.
    • Working knowledge of SpringCM, SteelBrick, and other Salesforce modules a plus.
    • Working knowledge of ITSM (ITIL v3) methodology and ability to follow and implement ITSM process, methods, and tools.
    • Prior implementation or support of service management tool such as BMC Remedy, Sun View, Salesforce Desk, or any other tools in ITSM portfolio.
    • Advanced Microsoft Office skillset.
    • Familiarity with both theoretical and practical aspects of project management.
    • Prior work experience in health care industry or related sectors is an added advantage.
    • Organized, and has the ability to prioritize work and successfully meet tight deadlines.
    • Excellent written and verbal communications skills.
    • Excellent academic record.
    Education and training requirements:

    • Bachelor’s Degree or equivalent experience required.
    • Degree in Computer Science, Information Management, English, Business, or related degree highly preferred.
    Physical requirements:

    • Sedentary work in the office.
    • Lifting: Moving moderately weighted objects from one position to another.
    • Fingering: Working primarily with fingers and the whole hand or arm, as in handling, typing, etc.
    • Ability to receive, process, and understand guidelines through spoken language.
    • Moderate business travel to vendor sites.

    The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

    How to Apply: Interested candidates should forward a cover letter, resume, and salary requirements to jobs@urac.org. URAC is an equal opportunity and diversity employer. EOE, M/F/D/V.
  • Clinical Accreditation Reviewer

    + Details
    Job title: Clinical Accreditation Reviewer
    Department: Accrediting & Client Services
    Reports to (title): Director, Care Management
    Direct reports (titles): N/A

    Level: 3(AL)   Full-Time     Exempt

    Major purpose of this job: The Accreditation Reviewer is an expert in the content and interpretation of accreditation programs and standards. Primary responsibilities include analyzing accreditation application documentation and conducting validation reviews. Key additional responsibilities include participating in the standards development/revision process, providing educational instruction, and responding to inquiries related to interpretation of the accreditation standards.
    Job duties and responsibilities:Conducts all aspects of accreditation reviews, including:

    • Manages the client relationship as the primary point of contact for assigned applications.
    • Communicates with applicants utilizing positive customer relation skills.
    • Serves as a technical expert for accreditation program and standard content and interpretation.
    • Conducts a desktop review of applications — including analyzing submitted documentation in accordance with URAC scoring methodology, providing constructive written feedback for areas of non-compliance, and discussing findings with the applicants in an educational manner.
    • Conducts on-site and/or virtual validation reviews.
    • Documents and presents findings of applications to URAC Accreditation Committees.
    • Assists in providing technical support and advice to URAC Accreditation and Standards Committees — including supporting the accreditation standards development/revision process.
    • Assists in the development of program guides, educational workshop and webinar content, validation review tools, and other resources that facilitate consistent interpretation and application of program standards.
    • Serves in the role of an educator for standards educational workshops and webinars.
    • Assists in providing technical support for Program Development, Sales & Marketing, and other URAC departments as requested.
    • Participates in the development, testing, and deployment of information support systems for the Accrediting & Client Services Department.
    • Other duties as assigned.
    Experience, knowledge, and skill requirements:

    • Advanced reasoning, analysis, language ability (reading, writing, and speaking).
    • Excellent written and verbal communication and presentation skills.
    • Ability to communicate effectively and work collaboratively with colleagues, other health care professionals, clients, and other stakeholders.
    • Exceptional organizational skills.
    • Ability to work independently.
    • Strong negotiation, critical thinking, and problem-solving skills.
    • Ability to handle conflict and exercise sound judgment.
    • Cognitive and interpersonal flexibility.
    • Technical proficiency in the use of Microsoft Office (i.e., Word, Excel, and PowerPoint) is required.
    • A valid U.S. passport and valid driver’s license is required.
    Education and training requirements: 

    • For care management accreditation programs (i.e., utilization management, case management, health call center, and disease management) — registered nurse with a bachelor’s degree in a health-related field (Master’s Degree preferred).
    • Minimum of five (5) years of clinical experience and three (3) years of managed care experience, to include one of the following: utilization management, case management, discharge planning, disease management, health call center, independent review, quality management, accreditation, or a related managed care function.

    Licensure/board certification requirements: 

    • A current license as a registered nurse in a state in the United States is required.
    • For Case Management and Disease Management Accreditation, certification in case management is preferred.
    Physical requirements:

    • Requires extensive travel (70-80%).
    • Sedentary work in an office environment, moderate lifting (30 lbs. to 50 lbs.).
    • Visually inspect surroundings, written materials and electronic media.

    The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

    How to Apply: Interested candidates should forward a cover letter, resume, and salary requirements to jobs@urac.org. URAC is an equal opportunity and diversity employer. EOE, M/F/D/V.
  • Public Policy Development Analyst

    + Details
    Job title: Public Policy Development Analyst
    Department: Government Relations
    Reports to (title): Director, Government Relations and Policy
    Direct reports (titles): N/A

    Level: 3   Full-Time     Nonexempt

    Major purpose of this job: The Public Policy Development Analyst — under the direction of the Director, Government Relations and Policy — supports URAC’s corporate goal of market leadership in health care accreditation. The Public Policy Development Analyst plays a frontline role in researching, identifying, synthesizing, and analyzing industry trends, policy, legislation, and regulations impacting URAC. The work produced helps guide organizational policy, product development, and targeting of critical audiences for URAC education, outreach, and marketing.
    Job duties and responsibilities:

    • Synthesizes and summarizes complex policy issues that affect the organization’s in goals communicating key points to internal stakeholders.
      • Tracks and reports on implementation of regulatory and policy initiatives that actually or
        potentially impact URAC programs and business interests.
      • Researches, identifies, tracks, and analyzes legislation and regulations of interest to URAC — participating in internally communicating the resulting analysis to affected divisions across the organization.
      • Scans the market and legislative/regulatory landscape to maintain ongoing awareness of the health care industry and market trends which could impact URAC business and activities or stakeholder interests.
      • Provides thorough background information and technical assistance on policy issues in response to requests from URAC staff and other stakeholders.
    • Identifies and proposes recommended positioning and potential actions to internal stakeholders on policy and market positioning opportunities and threats.
      • Performs research, synthesizes a broad range of information, and prepares formal drafts of comments, and reports, policy briefs, action alerts, articles, white papers, presentations, and related written documents and presentations communicating URAC policies and positions.
      • Collaborates with URAC subject matter experts to assure content accuracy of written materials and PowerPoint slides.
      • Drafts content for URAC staff education related to government relations.
      • Tracks the actions and efforts of other stakeholder organizations in preparation for
        engagement and collaboration in areas such as policy positions or quality measures.
      • Recommends target state and/or federal priorities to help guide URAC advocacy and sales activities.
    • Analyzes policy, regulation, and legislation for applicability and subsequent sales opportunities.
    • Manages work plans, tracks progress, and meets deadlines — requesting readjustment when indicated.
    • Assumes primary responsibility for maintaining and updating content for the “Policymakers” section of the URAC website.
    • Performs other duties as assigned.
    Experience, knowledge, and skill requirements:

    • Minimal 2+ years of policy development or government relations experience in health care policy or a related field.
    • Understanding of the federal legislative and regulatory processes required — knowledge of state processes desirable.
    • Basic knowledge regarding Medicare and Medicaid funding and CMS policy.
    • Basic knowledge of the role of accreditation in health care.
    • Basic knowledge of health care policy, either at the state or federal level or both.
    • Experience with elected leaders, policymakers, and other key stakeholders or relevant federal agencies is preferred.
    • Must possess and employ high levels of professional judgment and exceptional synthesis as well as analytical, writing, and communication skills in order to generate recommendations and follow-up actions which are convincingly and objectively substantiated.
    • Basic knowledge of health plan or insurance operations is desirable.
    • The successful candidate must have the ability to work with minimal supervision on simultaneous assignments of varying complexity while meeting all deadlines and providing an exceptional work product.
    • A professional presence and strong interpersonal skills are necessary as the successful candidate will be required to work independently as well as in ongoing partnerships throughout the organization.
    • Technical proficiency in the use of Microsoft Office, (such as Word, Excel, and PowerPoint) is required.
    • Moderate travel may be required (i.e., up to 15%).
    Education and training requirements:

    • Bachelor’s or higher degree in political science, public administration, health policy, or a related field — or equivalent experience — required.
    Physical requirements:

    • This position involves sedentary work in the office working primarily with fingers and the whole hand or arm, as in handling, and typing.
    • Moving moderately weighted objects from one position to another.

    The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

    How to Apply: Interested candidates should forward a cover letter, resume, and salary requirements to jobs@urac.org. URAC is an equal opportunity and diversity employer. EOE, M/F/D/V.
  • Associate Reviewer

    + Details
    Job title:  Associate Reviewer
    DepartmentClient Services
    Location:  Washington, DC
    Major purpose of this job:   Perform limited functions within the accreditation review process, primarily focused on the initial desktop review of a submitted accreditation application. Perform other ancillary administrative tasks in support of the Clinical, Pharmacy and Health Plan reviewers.
    Job duties and responsibilities:

    • Conduct a web-based review (desktop review) of application forms and documentation submitted in URAC’s application portal for identified modules within URAC’s Pharmacy, Health Plan and Care Management suite of programs. This documentation is submitted by the applicant as evidence for meeting specific product standards and to ensure a client’s eligibility for pursuit of accreditation.
    • Communicate desktop review findings with Care Management, Pharmacy and/or Health Plan reviewer team leads.
    • Review/score subsequent document submissions, known as Request for Information (RFI), after applicant entities have provided supplemental evidence to their original desktop submission.
    • Interface and coordinate communication between reviewers (Care Management, Pharmacy and/or Health Plan), Client Services team members, and other staff to ensure consistent messaging to applicants.
    • Under direction of the lead reviewer, make contact with applicant to schedule appropriate calls and/or validation audit sessions.
    • Coordinate virtual validation audit sessions with applicant entities, performing system tests with their IT personnel to ensure operability of the virtual meeting platform.
    • Audit Executive Summary Reports and Validation Tools for grammar, spelling, and completeness.
    • Assist in the preparation of documentation for Accreditation Committee review and subsequent follow-up of committee decisions regarding applicant approval, denial, and/or corrective action.
    • Communicate completion of assigned tasks to team lead or designee.
    • Perform other duties, as assigned.
    Physical requirements:The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
    Experience, knowledge, and skill requirements:

    • Acute attention to detail.
    • Highly organized.
    • Strong critical thinking skills.
    • Excellent written and verbal communication skills.
    • Experience resolving conflict.
    • Customer services skills.
    • Ability to adapt/be flexible.
    • Ability to work independently, taking ownership of assigned tasked and recommending improvements to current processes where identified.
    • Proficient with the Microsoft Office suite of products.
    • At least one year of data entry and database manipulation experience.
    Education and training requirements:

    • Bachelor’s degree in a health or human service related field or equivalent experience required.
    • A minimum of two years’ experience in a health care environment.

    How to Apply: interested candidates should forward a cover letter, resume and salary requirements to jobs@urac.org.  URAC is an equal opportunity and diversity employer. EOE, M/F/D/V.

Interested in accreditation?
Contact businessdevelopment@urac.org

Code of Conduct | Privacy Policy | Terms of Use

Social Media TextFollow us on FacebookFollow us on TwitterFollow us on Linked In