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November 14, 2019 / 9:00 am
November 15, 2019 / 4:30 pm
Event Category:


Washington Marriott Georgetown
1221 22nd St NW
Washington, DC 20037 United States
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Plus Bonus Infusion Pharmacy Overview!

URAC will release v4.0 of our Specialty Pharmacy and Mail Service Pharmacy Accreditation Program standards in the fall of 2019. This two-day workshop will be the first opportunity for a live, deep dive into the revised standards. Our pharmacy reviewers will present detailed information about the accreditation standards and the requirements needed to meet them during the Desktop Review, Validation Review and ongoing as an accredited pharmacy. URAC will highlight the differences between the previous program standards and the new v4.0. We will also explain the accreditation process and scoring methodology and leave lots of time for all of your questions.

At the conclusion of this knowledge-based activity, participants will be able to:

  • Discuss the basic components of URAC’s Specialty Pharmacy/Mail Service Pharmacy standards and what is needed to meet their intent.
  • Identify the documentation needed to submit a complete application for desktop review.
  • Describe the scoring weights of the standards.
  • Describe examples of how organization can demonstrate compliance to the Pharm Core and Specialty Pharmacy/Mail Service Pharmacy Standards.

This two-day workshop is ideal for those considering accreditation, first-time applicants as well as for companies undergoing re-accreditation to provide a review of the current standards.

Bonus: At the end of the workshop, stick around for an overview of URAC’s newest pharmacy programs – Medicare Home Infusion Therapy Supplier Accreditation and Infusion Pharmacy Accreditation.


Heather Bonome, PharmD, URAC Director of Pharmacy

Heather is responsible for the development and management of URAC’s Pharmacy Quality Management® accreditation programs. She oversees the volunteer pharmacy advisory group that assists URAC in defining best practices and quality standards and manages the team of URAC pharmacist reviewers that conducting pharmacy accreditation reviews and present applications to URAC’s independent accreditation determination committee. In this capacity, she has led the team to conduct more than 300 pharmacy accreditation reviews. Prior to URAC, Bonome worked in the pharmacy benefit management field for nearly 15 years, partnering with clients to develop sound clinical strategies and promote appropriate pharmaceutical utilization. She received her Doctor of Pharmacy from the University of Pittsburgh, and completed a post-graduate pharmacy residency in managed care. A recognized expert in accreditation and quality standards, Heather is a frequent speaker and panelist at national pharmacy conferences.

Laura Lee Higginbotham, RN, MS

Laura has been with URAC since 2011 as a clinical reviewer. Laura came to URAC with 17 years of experience in quality improvement and accreditation. As director of quality and accreditation for a large PBM, Laura was responsible for successful PMB, Mail Service, Specialty Pharmacy, Case Management, and Disease Management accreditations. At two major health plans, Laura held positions as director of quality improvement and director of accreditation and standards. Her clinical background includes 12 years in maternal child nursing and labor and delivery. She holds a Master of Science in Nursing Administration from Texas Woman’s University and a Bachelor of Science in Nursing from the University of Texas at Arlington.

Jenn Richards, PharmD, J.D.

Jenn is a pharmacy accreditation reviewer at URAC. She has pharmacy background in retail, prescription benefits management, specialty, compounding, and hospital. Jenn has worked on many pharmacy improvement projects making large changes to organizational structures to provide better total patient care. Jenn has a Doctor of Pharmacy, received in 2011, and a Juris Doctor, received in 2015.