Specialty Pharmacy and Mail Service Pharmacy Accreditation v4.0: What You Need to Know

On-Demand Webinars & Workshops
1:00 - 2:00 pm EDT, October 1, 2019
shelves of medications in a pharmacy

URAC’s Pharmacy Quality Management (PQM) Accreditation programs have long been considered the gold standard in pharmacy accreditation. Two of the most recognized programs, Specialty Pharmacy and Mail Service Pharmacy have recently undergone major revisions, and URAC is announcing the launch of Version 4.0 for these programs. 

In this webinar, our pharmacy experts will provide a high-level overview to address:

  • Why these programs underwent revision
  • What are the key differences in Version 4.0
  • When the new programs will be available

Don’t miss this opportunity to learn about URAC’s new revisions to the Specialty Pharmacy and Mail Service Pharmacy accreditations and to ask questions during a live chat Q&A session.

This is a free webinar for URAC clients. To register, click on the Registration link on the left-hand navigation menu. Create a new account using your work email address. If you are a client, and the webinar doesn’t show as free, please contact support@digitellinc.com or marketing@urac.org to request to be added as a client.



Heather Bonome, PharmD, URAC director of pharmacy, is responsible for the development and management of URAC’s Pharmacy Quality Management® accreditation programs. She oversees the volunteer pharmacy advisory group that assists URAC in defining best practices and quality standards and manages the team of URAC pharmacist reviewers that conducting pharmacy accreditation reviews and present applications to URAC’s independent accreditation determination committee. In this capacity, she has led the team to conduct more than 300 pharmacy accreditation reviews. Prior to URAC, Bonome worked in the pharmacy benefit management field for nearly 15 years, partnering with clients to develop sound clinical strategies and promote appropriate pharmaceutical utilization. She received her Doctor of Pharmacy from the University of Pittsburgh and completed a post-graduate pharmacy residency in managed care. A recognized expert in accreditation and quality standards, she is a frequent speaker and panelist at national pharmacy conferences.


Jenn Richards, PharmD, J.D. is a pharmacy accreditation reviewer at URAC. She has pharmacy background in retail, prescription benefits management, specialty, compounding and hospital. Richards has worked on many pharmacy improvement projects making large changes to organizational structures to provide better total patient care. She received her a Doctor of Pharmacy in 2011 and a Juris Doctor in 2015.