URAC Pharmacy Accreditation Standards Workshop: Pharmacy Core, Specialty Pharmacy and Mail Service Pharmacy

On-Demand Webinars & Workshops
9:00 am EDT, March 28, 2019 - 4:30 pm EDT, March 29, 2019
Pharmacist looking at medication boxes

Washington Marriott Georgetown
1221 22nd St NW
Washington, DC 20037

URAC accreditation requires that an organization demonstrate compliance with numerous standards that focus on quality and best practices. With so many requirements, it can be hard to focus on the intent of the standards and organize what you need to do to meet them.

The Pharmacy Core Standards serve as the common foundation for URAC’s Pharmacy Quality Management® accreditation programs. Organizations must meet the Pharmacy Core standards and the function-specific requirements to be URAC accredited.

In this two-day workshop, our pharmacy reviewers present the standards for Pharmacy Core v3.1 (and the revised delegation standards for Pharmacy Core v3.2), Specialty Pharmacy v3.0 and Mail Service Pharmacy v3.0. We will review the delegation standards in both Pharmacy Core v3.1 and v3.2. 

Our pharmacy reviewers will provide detailed information about URAC’s accreditation standards and the requirements needed to meet them before, during and after the application process. You will learn about the accreditation process and scoring methodology, discover what reviewers will assess during the onsite Validation Review, and more. Plus, there is ample time for you to ask your toughest questions.

At the conclusion of this knowledge-based activity, participants will be able to:

  • Discuss the basic components of URAC’s Pharmacy Core and Specialty Pharmacy/Mail Service Pharmacy standards and what is needed to meet their intent. 
  • Identify the documentation needed to submit a complete application for desktop review. 
  • Describe the scoring weights of the standards.
  • Describe examples of how other organizations have demonstrated compliance to the Pharm Core and Specialty Pharmacy/Mail Service Pharmacy Standards.
  • Identify key elements of a quality improvement project.

This two-day workshop is ideal for those considering accreditation, first-time applicants as well as for companies undergoing re-accreditation to provide a review of the current standards.

Both live-streaming and in-person tickets are available for this workshop. URAC has secured a small block of rooms at a discounted rate at the Washington Marriott Georgetown. When you register for the in-person workshop, you will receive a confirmation email that includes a link to get your hotel reservations at the discounted rate.

About the Presenters

Heather Bonome, PharmD, URAC director of pharmacy, is responsible for the development and management of URAC’s Pharmacy Quality Management® accreditation programs. She oversees the volunteer pharmacy advisory group that assists URAC in defining best practices and quality standards and manages the team of URAC pharmacist reviewers that conducting pharmacy accreditation reviews and present applications to URAC’s independent accreditation determination committee.  In this capacity, she has led the team to conduct more than 300 pharmacy accreditation reviews.  Prior to URAC, Bonome worked in the pharmacy benefit management field for nearly 15 years, partnering with clients to develop sound clinical strategies and promote appropriate pharmaceutical utilization. She received her Doctor of Pharmacy from the University of Pittsburgh, and completed a post-graduate pharmacy residency in managed care. A recognized expert in accreditation and quality standards, Heather is a frequent speaker and panelist at national pharmacy conferences.

Bruce Karns, RPh is a Pharmacy Accreditation Reviewer at URAC. Prior to joining URAC, he spent more than 20 years in home infusion and specialty pharmacy. In that time, he progressed from Pharmacy Manager to Area General Manager and, finally, to Director of Operations. His responsibilities included all administrative, financial, clinical, and qualitative oversight of the branch. He successfully guided his organization through numerous accreditation reviews and chaired the Quality Management Committee which was responsible for monitoring patient care, coordinating benchmarking data for assessment and reporting, and recommending the implementation of processes to ensure safe and efficient patient care. 

Jenn Richards, PharmD, J.D. is a pharmacy accreditation reviewer at URAC. She has pharmacy background in retail, prescription benefits management, specialty, compounding, and hospital. Jenn has worked on many pharmacy improvement projects making large changes to organizational structures to provide better total patient care. Jenn has a Doctor of Pharmacy, received in 2011, and a Juris Doctor, received in 2015.

The faculty for this activity report no financial relationships with commercial interests.

Continuing Education Information (In-Person Registration Only)

Universal Activity Number: 0025-9999-17-030-L04-P

ACPE Credit: 10 contact hours (1.0 CEU)

Successful completion of this activity requires signature on the sign in sheet, participation in all sessions held over both days, and completion of an activity evaluation.  The evaluation form must be completed within 7 days of the conclusion of the activity.  Documentation of continuing education credit will be posted to participants’ CPE Monitor account within three weeks of the activity.


The University of Maryland School of Pharmacy is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  This activity is jointly provided by URAC.  No commercial support was received for this activity.