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URAC Announces Winners of the 2011 Best Practices in Health Care Consumer Protection and Empowerment Awards

Thursday, October 6th, 2011

URAC Announces Winners of the 2011 Best Practices in Health Care Consumer Protection and Empowerment Awards

Awards Recognize Innovative Health Programs That Benefit Consumers

Washington, DC – October 6, 2011 – URAC, a leading health care accreditation organization, announced the winners of its Best Practices in Health Care Consumer Protection and Empowerment Awards. The honorees were announced as part of URAC’s 2011 Quality Summit and Award Program held October 4-6 in Chicago, Illinois.  The awards recognize health care management programs that demonstrate quality improvements in the health care delivered to consumers.

“Our Best Practices awards program is a unique celebration of innovative health care management programs. These organizations have implemented leading programs have made a difference in the lives of the consumers they serve with demonstrable results that matter,” said Alan P. Spielman, president and CEO of URAC. “This year’s winners are recognized for their leadership in delivering on the promise of a quality health care system that puts consumers first.”

Entries were judged by a distinguished 20-member panel of prestigious, independent judges including recognized experts in program evaluation, care coordination, health information technology, employer and purchaser decision making and patient safety. Entries were reviewed and scored by the judges based on objective criteria including whether the program was measurable, if it was reproducible and delivered through a collaborative approach. Honors were awarded in the categories of Consumer Decision-Making and Consumer Health Improvement.

The winners of the 2011 Best Practices in Health Care Consumer Protection and Empowerment Awards are:


  • Catalyst Rx

Empowering Members with Vital Information on Lower Cost Drug Alternatives

  • Kaiser Permanente Northern California and Gordon and Betty Moore Foundation

 Journey for Sepsis Mortality Reduction


  • CarePartners Plus, LLC

Charting a Path to Patient-Centered Quality & Cost Improvements

  • Cigna

Bipolar Medication Adherence


  • PsycHealth, Ltd., Family Health Network and Unified Physicians Network

Medical Follow-Up After Psychiatric Discharge

  • Centene Corporation

RSV Prevention and Management Program

  • TriWest Healthcare Alliance

TRICARE Assistance Program

  • WellPoint, Inc.

Incremental Effectiveness of a Member-Messaging Program

  • Medco Health Solutions, Inc.

A Specialist Pharmacist Care Model for Improving Medication Adherence


  • Patient Engagement Systems

Automating Provider Patient Communications to Improve Chronic Care Outcomes

  • TriWest Healthcare Alliance

Tobacco Cessation Interventions in a Telephonic Disease Management Program

  • Capital BlueCross

Better Health Works for Everyone!

  • CVS Caremark

CVS Caremark’s Pharmacy Advisor


  • Palmetto Primary Care Physicians

Quality Improvement and Cost Savings through Patient Centered Medical Home

  • WellPoint, Inc. and  American Imaging Management

Imaging Cost and Quality Program

  • Healthways and Medco Health Solutions, Inc.

DM and PBM Integrated Services Increase Participant Engagement Rates

  • Nurse Response

Medication Adherence for Medicaid Members with Serious and Persistent Mental Illness

  • WellPoint, Inc.

Emergency Room Utilization Management Initiative

  • UnitedHealthcare

The Diabetes Health Plan

  • Coventry Health Care Workers Compensation Services

Narcotics Management – The Art of Leading the Way


For 25 years, URAC has been the independent leader in promoting health care quality through accreditation, education, and measurement. URAC offers a wide range of quality benchmarking programs that reflect the latest changes in health care and provide a symbol of excellence for organizations to showcase their validated commitment to quality and accountability. URAC’s evidence-based measures and standards are developed through inclusive engagement with a broad range of stakeholders committed to improving the quality of health care.

For more information about URAC, contact us.

Interested in accreditation?
Contact businessdevelopment@urac.org

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