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URAC Names Health Care Operations Veteran Marlene M. Bolster Vice President of Accrediting and Client Services

Thursday, August 18th, 2016

URAC – the leader in promoting health care quality through accreditation, education, and measurement – is pleased to announce that Marlene M. Bolster is joining the organization as its Vice President of Accrediting and Client Services. Bolster brings more than 25 years of experience in the area of health care operations to URAC.

TH PDF graphic“We are fortunate to have someone with Marlene’s breadth and depth of experience join our team,” said URAC President and CEO Kylanne Green. “Marlene’s experience as a quality examiner and health care leader over the past quarter-century will be a valuable asset for URAC.”

In her new role, Bolster will lead the work of URAC’s accreditation reviewers in the care management and pharmacy fields, program standards and maintenance staff, and its team of account managers. She is also responsible for URAC’s educational and training programs.

Bolster most recently served as the vice president of operations at Sentara Healthcare’s Sentara Northern Virginia Medical Center. As the senior operations leader at a hospital new to that health system, she led repositioning and expansion efforts that included planning strategic growth, physician alignment, and the operation of the hospital’s heart and vascular, surgical, and women’s and children’s services. She previously served in several operational leadership roles with the Inova Health System’s Inova Fair Oaks Hospital and Inova Management Consulting. She was also a consultant on operational strategy issues with Coopers and Lybrand Consulting.

For three years, Bolster served as a State Baldrige Examiner with the Baldrige Board of Examiners – the body that qualifies nominees for the U.S. Department of Commerce/National Institute of Standards and Technology’s Malcolm Baldrige National Quality Award. This award – presented by the President of the United States – recognizes exemplary performance and management in the health care, education, business, and non-profit fields. She also served as a board member and state examiner for the Senate Productivity and Quality Award for the Commonwealth of Virginia. She additionally served as the chair of the Prince William County (Virginia) March of Dimes county walk, and as a board member for Miriam’s House – a transitional service for homeless women with HIV/AIDS.

Bolster earned a Master of Business Administration degree from the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill. She earned a Bachelor of Science degree in Health Information Management from the University of Kansas.

Please contact URAC at info@urac.org, or call (202) 216-9010 with specific questions. To learn more about URAC, go to urac.org.


About URAC

For over 25 years, URAC has been the independent leader in promoting health care quality through accreditation, education, and measurement. URAC offers a wide range of quality benchmarking products that reflect the latest changes in health care and provide a symbol of excellence for organizations to showcase their validated commitment to quality and accountability. URAC’s evidence-based measures and standards are developed through inclusive engagement with a broad range of stakeholders committed to improving the quality of health care.

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