Case Management Roles Will Expand and Grow in the Changing Healthcare Environment, URAC Experts Say

Nurse care manager and patient talking

WASHINGTON, DC – June 23, 2017 – How will the role of case managers change as the aging population brings greater demand for post-acute care? How will case management help drive transformative change in healthcare delivery? What progress has been made in identifying quality standards and strategies to support the transformation of case management?

Discover the answers when leaders from independent healthcare accreditor URAC speak next week at the CMSA 2017 Annual Conference in Austin, TX. The presentations are aimed at helping the nation’s case managers prepare for changes in the field while continuing strides to improve patient care.

URAC Vice President of Operations, Marlene Bolster, MBA, will present on “New Case Management Opportunities in Advancing Post-Acute Care Goals.” Bolster will discuss how providers can develop new ways to adjust to be more accountable and deliver value-based care. Also, how hospitals and health systems are accepting responsibility to manage bundled payments and arbitrate all services.

URAC Vice President and Redefine Health Executive Director, Deborah Smith, RN, MN, RNC, will co-present “Case Management: Moving Forward to Transform Amid a Sea of Change,” with Integrity Consulting and Advocacy President and CEO, Cheri Lattimer. This presentation will cover the tools needed to support excellence in case management practice and more. In addition, how URAC and CMSA have collaborated since the 1990’s to pursue the various avenues for defining and supporting case management practice by qualified case managers.

For more information about the 2017 CMSA Annual conference, visit

About URAC

Founded in 1990, URAC is the independent leader in promoting healthcare quality through accreditation, certification and measurement. URAC is a nonprofit organization developing evidence-based measures and standards through inclusive engagement with a range of stakeholders who are committed to improving the quality of healthcare. Our portfolio of accreditation and certification programs spans the healthcare industry, addressing healthcare management, healthcare operations, health plans, pharmacies, telehealth providers, physician practices and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability. For more information, visit

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