A COVID-19 Message from Shawn Griffin, MD, URAC's President and CEO

URAC 30th anniversary logo

To our client partners:

As a former family practice physician who worked during the Ebola crisis at a hospital system in Houston, I’m well aware that you have a lot to focus on right now and accreditation isn’t the first thing on your list (if it’s on your list at all); that’s how it should be. You’re busy attending to the very important work of caring for people who need your help the most, often under way less than ideal conditions and we’re here if you need us.

Here are some details about the changes URAC is making right now so that you don’t have to worry about accreditation issues.

We have:

  • Ensured that no accreditation or certification for an organization expires as a result of this pandemic.
  • Switched our Validation Reviews to be conducted virtually when possible. If a virtual review is not an option, we will reschedule the Validation Review.
  • Suspended all 2020 monitoring activities until April 24, 2020. Please note, this time frame may change as the situation continues.
  • Worked with organizations needing additional time for their application or reaccreditation process.
  • Identified some common program standards where a temporary allowance will be granted.

When this situation calms down, we’ll check in on you to help you get back on track where accreditation is concerned, but in the meantime, the best thing we can do is get out of your way, so that’s what we’re trying to do.

We created a web page that we’ll update any time there is something new to share, so visit our COVID-19 response page if you want to see our latest updates.

If you have questions about how we’re handling accreditations and certifications, you can reach out to your Client Relations Manager directly.

As always, please contact me with any questions or concerns.


Shawn Griffin, MD

President and CEO