Health Dialog’s Nurse Line Service Attains Rigorous URAC Accreditation

Nurse on the phone in front of computer

URAC, the nation’s leading independent accreditation authority in the healthcare industry, just awarded its Accreditation in Health Call Center to Health Dialog’s Nurse Line service, which provides patients live, 24/7 access to a registered nurse. The URAC accreditation process demonstrates a commitment to quality services and serves as the foundation to improve business processes by benchmarking organizations against rigorous and nationally recognized standards.

“I’m certain Health Dialog’s customers will appreciate the effort the team made to attain URAC’s independent Health Call Center Accreditation. It’s not easy, and doing so demonstrates Health Dialog believes in providing the highest possible quality of services in a vital role in the health care community,” said URAC President and CEO Shawn Griffin, MD.

URAC accreditation requires applicants to submit policies, procedures, and other organizational information, followed by a review. The Health Call Center accreditation is awarded to organizations with an exceptional infrastructure that meets specific standards for clinical staff qualifications, including training and telephone performance thresholds, response times, and efficient handling of triage calls, as well as roles of non-clinical staff. Additionally, the accreditation process reviews a service provider’s ability to protect sensitive medical information, comply with HIPAA laws, and provide an otherwise high level of patient data privacy and integrity.

“Achieving URAC Accreditation is a vital, outside recognition from an independent and respected outside 3rd party acknowledging Health Dialog’s high-quality standards in clinical care, operational performance, member communication, and privacy and security protocols,” said Jill Goodspeed, vice president of coaching operations at Health Dialog. “We’re proud of the recognition for high quality this brings to our world-class team of health coaches and other health care professionals that are knowledgeable, expertly trained, and dedicated to connecting members to the care they need, when they need it.”

To learn more about the requirements for the URAC Accreditation in Health Call Center, visit

To learn more about Health Dialog’s Nurse Line service, visit

About URAC:
Founded in 1990, URAC is the independent leader in promoting health care quality through leadership, accreditation, measurement and innovation. URAC is a nonprofit organization using evidence-based measures and developing standards through inclusive engagement with a range of stakeholders committed to improving the quality of health care. Our portfolio of accreditation and certification programs span the health care industry, addressing health care management and operations, health plans, pharmacies, telehealth providers, physician practices, and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability.

About Health Dialog:
Health Dialog is a leading provider of population health management solutions. The company works with the nation’s largest third-party payers, employers and providers to improve the health and wellness of their members, employees and patients while reducing costs and improving performance in key quality measures, such as NCQA’s HEDIS and CMS’ Stars ratings. Health Dialog’s unique capabilities include analytics, a patient portal, a multi-channel coaching platform, shared decision-making tools and a 24/7 nurse line. For more information, visit Health Dialog is a wholly owned subsidiary of Rite Aid Corporation (NYSE: RAD).