3 easy steps to begin your URAC accreditation


the standards at the URAC store


a quote / consultation

Three Stages of Accreditation - Sign the agreement


the application agreement for accreditation

The Time Is Now

Telehealth programs had already begun gaining momentum, but with COVID-19, the practice of delivering medical care virtually has escalated from infrequent possibility to daily reality. In this rapidly changing field, telehealth service providers who achieve URAC accreditation are at the forefront of the sea change, prepared to meet the evolving challenges and benefit from coming opportunities.

URAC’s Telehealth Accreditation Program (TAP) offers providers much more than validation of high performance by an independent third party. Accreditation is likely to become a payer requirement and URAC delivers a flexible framework that readies your organization to succeed on this new frontier. Organizational leaders know the time to act is now.

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Accreditation Puts You Ahead

Telehealth is everywhere in health care today, meeting consumer and payer demand or due to emergency medical necessity. Simply put, URAC’s TAP accreditation readies your organization to meet those demands and exceed industry standards. Benefits include:

  1. The ability to move faster and deliver quality care through development of a patient-centric playbook that integrates a common language and standardized processes, policies, and metrics throughout the entire organization
  2. Validation of privacy, security and safety technology requirements
  3. Improvement of health outcomes through the strategic delivery of patient access, engagement and value
  4. Enhanced credibility and contracting power that assures public/private payers and stakeholders of your institutional rigor
  5. Risk management peace-of-mind with standards that prevent, protect and manage liabilities
  6. A roadmap for ongoing improvement to ensure the foundation for streamlined processes and systems

Learn How to Get Started With Telehealth Accreditation

Take our Telehealth Accreditation Lesson

The Telehealth Module

The URAC Telehealth Accreditation Program is comprised of 3 modules, which may be purchased individually or as a set:

  1. Consumer-to-Provider (C2P) – Covers services initiated by a patient and can take place in the home or other non-clinical setting
  2. Provider-to-Consumer (P2C) – Covers services initiated by a provider and can take place in clinical as well as non-clinical sites
  3. Provider-to-Provider (P2P) – Covers services between providers, primarily for a specialty consultation; they usually take place in a clinical setting

You can also access our clearinghouse of information regarding COVID-19 and telehealth here. Please download our Telehealth Modules table here to identify which module(s) best applies to your organization.

The team will address best practices in areas such as quality and coordination of care, access, safety, systems integrity and reliability, consumer protection and empowerment, and regulatory compliance in five key areas:

  1. Business Requirements
  2. Professional Oversight
  3. Quality and Patient Safety
  4. Clinical Workflows
  5. Risk Management

The three modules also have additional standards of concentration, including:

  • Program Goals
  • Provider and Personnel Service Line Capacity
  • Clinical Procedures
  • End User Technology Proficiency
  • Provider-Patient Relationship
  • Continuity of Care and Medical Record Documentation
  • Patient Health Information and Education
  • Telemedicine Outcomes

Communication will occur through email, conference calls and educational webinars.

What to Expect

Over the course of four months or less, URAC will partner with your designated team to create a framework for continuous improvement while ensuring patient protection. URAC’s approach provides standards of excellence—all developed in consultation with leading experts in the telehealth industry, including representatives from providers, technology firms, consumer organizations, insurers and academics—without prescribing how to meet those standards. The goal is to stimulate innovation in operations and across the continuum of care, including behavioral health.

We award accreditation for a full three years and we require annual reporting of quality measures.

What Organizations Benefit from Telehealth Accreditation?

URAC’s Telehealth Accreditation Program is open to a wide range of telehealth organizations, including telemedicine providers (e.g., physicians, nurses, hospital systems), health plans, specialty care organizations and organizations that offer telehealth services.

In these uncertain times, those at the forefront of telehealth will forge ahead. The URAC accreditation seal signals that your organization is a high-performing telehealth provider ready for what comes. Register today to see if you are eligible.

The URAC Difference

Our approach defines the standards of excellence for telehealth, without prescribing how organizations must meet those standards, to allow this evolving industry to continue innovating while ensuring patient protection. Understanding the value of integrated care, URAC also weaves key behavioral health components into our Telehealth Accreditation standards.

URAC’s telehealth accreditation standards were developed in consultation with leading experts in the telehealth industry, including representatives from health care providers, technology firms, consumer organizations, insurers and academics. Industry best practices were identified in areas such as quality and coordination of care, access, safety, systems integrity and reliability, consumer protection and empowerment and regulatory compliance.

URAC is also a member of the International Society for Telemedicine and eHealth (ISfTeH) and is leading the way in international accreditations for digital health.

Achievement of the URAC Telehealth Accreditation seal is a mark of high-performing telehealth providers who believe in and practice excellence.

See what people are saying.

United Health Services logo

“We used the URAC standards as part of our framework as we built out our consumer-to-provider telehealth program. By using the URAC standards as a guide, we were better able to determine what to focus on, such as IT security, prescribing, and patient safety.”

UHS Telehealth Program Manager
Sean Britton, MPA, CPHQ, NRP

UCM Digital Health