3 easy steps to begin your URAC accreditation

Obtain the standards at the URAC store
Request a consultation
Sign the application agreement for accreditation
Sign the application agreement for accreditation


Are you ready for URAC's Telehealth Accreditation? (click to download)

Telehealth & Telemedicine Accreditation

Telehealth programs had already begun gaining momentum, but with COVID-19, the practice of delivering medical care virtually escalated from infrequent possibility to daily reality. In this rapidly changing field, telehealth providers who achieve URAC accreditation are at the forefront of the change, prepared to meet the evolving challenges and to benefit from coming opportunities.

URAC’s Telehealth Accreditation Program offers much more than validation of high performance by an independent third party. Accreditation is likely to become a payer requirement and URAC delivers a flexible framework that readies your organization to succeed on this new frontier.

Accreditation Puts You Ahead

Telehealth is everywhere in health care today, meeting consumer and payer demand or due to emergency medical necessity. Simply put, URAC’s telehealth accreditation program readies your organization to meet those demands and exceed industry standards. Benefits include:

  1. The ability to move faster and deliver quality care through development of a patient-centric playbook that integrates a common language and standardized processes, policies, and metrics throughout the entire organization
  2. Validation of privacy, security and safety technology requirements
  3. Improvement of health outcomes through the strategic delivery of patient access, engagement and value
  4. Enhanced credibility and contracting power that assures public/private payers and stakeholders of your institutional rigor
  5. Risk management peace-of-mind with standards that prevent, protect and manage liabilities
  6. A roadmap for ongoing improvement to ensure the foundation for streamlined processes and systems

Telehealth and Behavioral Health - Download the White Paper

Providers and patients across the country have turned to telehealth to serve their needs. While telehealth encounters continue to rise in most specialties, in the field of behavioral health, the revolution has been particularly dramatic. This area of health care has experienced longstanding challenges, including access to affordable, quality care. Does a move to telehealth open new possibilities for addressing treatment for mental health and substance use disorder diagnoses? We asked some experts for their take.

To download our white paper, Telehealth: Addressing our Nation's Mental Health and Substance Use Disorder Challenges, please click the link below.

Telehealth: Addressing our Nation's Mental Health

Learn How to Get Started With Telehealth Accreditation

Take our Telehealth Accreditation Lesson

Telehealth Accreditation Areas of Interest

There are three areas that URAC's Telehealth Accreditation Program focuses on and we can help you choose the right one(s) for your business:

  1. Consumer-to-Provider (C2P) – Covers services initiated by a patient and can take place in the home or other non-clinical setting
  2. Provider-to-Consumer (P2C) – Covers services initiated by a provider and can take place in clinical as well as non-clinical sites
  3. Provider-to-Provider (P2P) – Covers services between providers, primarily for a specialty consultation; they usually take place in a clinical setting

Please download our Telehealth Modules table here to identify which focus area(s) best applies to your organization.

The team will address best practices in areas such as healthcare quality and coordination, access, safety, systems integrity and reliability, consumer protection and empowerment, and regulatory compliance in five key areas:

  1. Business Requirements
  2. Professional Oversight
  3. Quality and Patient Safety
  4. Clinical Workflows
  5. Risk Management

The three modules also have additional standards of concentration, including:

  • Program Goals
  • Provider and Personnel Service Line Capacity
  • Clinical Procedures
  • End User Technology Proficiency
  • Provider-Patient Relationship
  • Continuity of Care and Medical Record Documentation
  • Patient Health Information and Education
  • Telemedicine Outcomes

Communication will occur through email, conference calls and educational webinars.

Telehealth Accreditation Process

Over the course of four months or less, URAC will partner with your designated team to create a framework for continuous quality improvement while ensuring patient privacy protection. URAC’s approach provides accreditation standards of excellence—all developed in consultation with leading experts in the telehealth industry, including representatives from providers, technology firms, hospitals and health systems, telehealth organizations, consumer organizations, insurers and academics—without prescribing how to meet those telehealth standards. The goal is to stimulate innovation in operations and across the continuum of care, including behavioral health.

We award accreditation for a full three years and we require annual reporting of quality measures.

What Organizations Benefit from Telehealth Accreditation?

URAC’s Telehealth Accreditation Program is available to a wide range of telehealth organizations, including providers (e.g., physicians, nurses, hospital systems), health plans, specialty care organizations and organizations that offer telehealth services.

In these uncertain times, those at the forefront of telehealth will forge ahead. The URAC accreditation seal signals that your organization is a high-performing telehealth provider pioneering despite the uncertainty. Register today to see if you are eligible.

The URAC Difference

Our program defines the standards of excellence for telehealth, without prescribing how organizations must meet those standards, to allow this evolving industry to continue innovating while ensuring patient protection. For over 30 years, URAC's philosophy has been to convene experts to define rigorous standards that they may meet regardless of business model to allow an evolving industry, like telehealth, to continue innovating while meeting regulatory and quality standards.

URAC’s telehealth accreditation standards were developed in consultation with leading experts in the telehealth industry, including representatives from health care providers, technology firms, consumer organizations, insurers and academics. Industry best practices were identified in areas such as quality and coordination of care, access, safety, systems integrity and reliability, consumer protection and empowerment and regulatory compliance. Telehealth operations address organizational capacity, equipment safety, prescribing and patient consent.

URAC is also a member of the International Society for Telemedicine and eHealth (ISfTeH) and is leading the way in international accreditations for digital health.

Achievement of the URAC Telehealth Accreditation seal is a mark of high-performing telehealth providers who believe in and practice excellence.

See what people are saying.

United Health Services logo

“We used the URAC standards as part of our framework as we built out our consumer-to-provider telehealth program. By using the URAC standards as a guide, we were better able to determine what to focus on, such as IT security, prescribing, and patient safety.”

UHS Telehealth Program Manager
Sean Britton, MPA, CPHQ, NRP

UCM Digital Health