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The Evolving Role of Telehealth and PharmacyAs the leading accrediting body in both pharmacy and telehealth, URAC is uniquely positioned to observe and respond to trends in both important areas of health care, including their shift and convergence, now more than ever before.

In this webinar, URAC’s Director of Pharmacy, Heather Bonome, PharmD, and Jennifer Richards, PharmD, JD, Product Development Principal, discuss trends that URAC has observed as they accredit pharmacies and telehealth organizations, including the evolution of digital technologies in the support of pharmacy practice and how COVID has accelerated progress in this area.

Download the The Evolving Role of Telehealth and Pharmacy Slide Deck.

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Heather Bonome, PharmD, URAC Director of PharmacyHeather Bonome, PharmD, URAC Director of Pharmacy

Heather Bonome, PharmD, URAC director of pharmacy, is responsible for the management of URAC’s Pharmacy Quality Management® accreditation programs. She partners with the volunteer pharmacy advisory group that assists URAC in defining best practices and quality standards and manages the team of URAC pharmacist reviewers that conduct pharmacy accreditation reviews and present applications to URAC’s independent accreditation determination committee.  In this capacity, she has led the team in conducting more than a thousand pharmacy accreditation reviews.

Prior to URAC, Bonome worked in the pharmacy benefit management field for nearly 15 years, partnering with clients to develop sound clinical strategies and promote appropriate pharmaceutical utilization. She received her Doctor of Pharmacy from the University of Pittsburgh and completed a post-graduate pharmacy residency in managed care. A recognized expert in accreditation and quality standards, Bonome is a frequent speaker and panelist at national pharmacy conferences. 

Jennifer Richards, JD, PharmDJenn Richards, JD, PharmD, Product Development Principal, URAC

Jenn Richards, PharmD, J.D. is a pharmacy accreditation reviewer at URAC. She has pharmacy background in retail, prescription benefits management, specialty, compounding, and hospital. Jenn has worked on many pharmacy improvement projects making large changes to organizational structures to provide better total patient care. Jenn has a Doctor of Pharmacy, received in 2011, and a Juris Doctor, received in 2015.