Measures Process

Graphic for Measurement Process

Why Performance Measures

URAC began including performance measures in the accreditation programs to align and harmonize with national priorities for healthcare quality and delivery improvement. Performance measures allow URAC-accredited organizations to:

  • Monitor quality annually to ensure that cost saving efforts are not at the expense of the quality of care delivered
  • Allocate resources to target the areas for improvement, allowing organizations to more effectively and efficiently deliver care while conserving scarce resources
  • Obtain benchmarks from URAC that permit comparisons among organizations

How We Select and Develop Measures

Measures selection and development is a continuous process at URAC. The selection process includes an environmental scan, literature review, public comment, focus groups, expert opinions, and reviews by URAC Advisory Groups and Committees. Selected measures align with URAC’s Quality Domains. [link this to the PDF of quality domains]

With our priority of consumer protection and empowerment, our measurement efforts focus on outcome measures, composite measures and flexibility of measures collection.

Three Phases of URAC's Measures Process

Performance measures are reported to URAC
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Phase 1

Performance measures are reported to URAC on the time frequency specified for the accreditation program. The measures may be used by the organization for internal performance improvement. Organizations may choose to report the measures to consumers.

URAC aggregates and de-identifies performance measures results
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Phase 2

URAC aggregates and de-identifies performance measures results from all programs in a category and makes the report available to the public. Mandatory performance measures may be subject to an external auditing and verification process, depending on the accreditation program.

Results of organization-specific measures that have undergone
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Phase 3

Results of organization-specific measures that have undergone external auditing and verification are published on the URAC website.