What inspired you to enter the health care industry?
I am a nurse by training and spent several years as a critical care nurse in both adult and pediatric ICUs at major medical centers prior to entering law. As an attorney, I have been on both the payor and provider side of health care. As a nurse, I did volunteer work overseas and have seen refugees in camps as far as the eye can see. That scene left a huge impact on me because when you see people – especially children dying from something as simple as treatable diarrhea – you cannot but believe that everyone deserves the opportunity to be treated for an ailment. Health care is my passion!
Why did you come to URAC?
Prior to coming to URAC, my clients told me the importance of accreditation through URAC. I saw the clinical teams beam when they were able to achieve accreditation through URAC. I wanted to be part of the team that helps advance and impact the highest quality of care in the industry.
What do you find most rewarding about your job?
The daily interaction with both my URAC colleagues and the companies that we serve as well as helping them solve issues and challenges that can result in moving the accreditation and certification process forward.
What motivates you to do your best at work every day?
Consumer protection is a huge motivator because it is difficult for the consumer of health care services to know what health care entity they should choose. Accreditation is an important method for the consumer to know about – that a company has opened themselves up to third-party evaluation because they are confident that they are the best that they can be.