Telehealth Accreditation

Telehealth Accreditation header graphic

Telehealth is growing in popularity among consumers, providers, payers, and other stakeholders in the health care system. The benefits of telehealth include increased access to care; cost containment; and connecting patients with primary care, specialty providers and other services in underserved areas.

The primary goal of URAC’s Telehealth Accreditation Program (TAP) is to promote access to safe, high-quality, and competent health care regardless of the mode of telehealth being used or the type of clinical services being provided to patients.

Our Telehealth Accreditation Program is comprised of three modules, which may be purchased individually or as a set:

  • Consumer-to-Provider (C2P) – covers services that are initiated by a patient and can take place in the home or other non-clinical setting
  • Provider-to-Consumer (P2C) – covers services that are provider initiated and can take place in clinical as well as non-clinical site
  • Provider-to-Provider (P2P) – covers services between providers, primarily for a specialty consultation; they usually take place in a clinical setting

Our approach defines the standards of excellence for telehealth, without prescribing how organizations must meet those standards, to allow this evolving industry to continue innovating while ensuring patient protection. Understanding the value of integrated care, URAC also weaves key behavioral health components into our Telehealth Accreditation standards.

URAC’s telehealth accreditation standards were developed in consultation with leading experts in the telehealth industry, including representatives from healthcare providers, technology firms, consumer organizations, insurers, and academics. Industry best practices were identified in areas such as quality and coordination of care, access, safety, systems integrity and reliability, consumer protection and empowerment, and regulatory compliance.

Achievement of the URAC Telehealth Accreditation seal is a mark of high-performing telehealth providers who believe in and practice excellence.

Download our Telehealth Standards-at-a-Glance and Measures-at-a-Glance.


Who may apply?

The URAC TAP is open to a wide range of telehealth organizations including:

  • Telemedicine providers (e.g., physicians, nurses, hospital systems)
  • Health plans
  • Specialty care organizations
  • Other organizations that offer telehealth services

Download our Telehealth Modules PDF table here to check which module best applies to your organization, or take a look out the image below:

2020 Telehealth Modules

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