Telehealth Accreditation

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Why URAC

URAC’s Telehealth Accreditation is the first independent, third-party national program to offer comprehensive oversight of diverse telehealth programs. Our accreditation is designed for organizations providing healthcare-related services, education, and information delivered via telecommunications technology, such as videoconferencing, remote monitoring, electronic consults, and wireless communications.

Our approach defines the standards of excellence for telehealth, without prescribing how organizations must meet those standards, to allow this evolving industry to continue innovating while ensuring patient protection.

Achievement of the URAC Telehealth Accreditation seal is a mark of high-performing telehealth providers who believe in and practice excellence.

The URAC-accredited telehealth provider:

  • Expands access to high quality healthcare services that reduce costs and improves convenience for consumers
  • Empowers consumers through feedback, consent, engagement, and health literacy practices that enable them to actively participate in their own care
  • Engages in evidence-based practices and adheres to professional ethical standards
  • Designs compliance strategies to promote ethical behavior and regulatory conformity, manage risks, and reduce errors and omissions
  • Nurtures a culture of quality and maintains rigorous quality improvement practices
  • Monitors, measures and reports on established performance indicators
  • Follows safe medication practices consistent with applicable jurisdictional laws and regulations
  • Communicates with the healthcare team to promote continuity of care
  • Protects consumers through safeguards for data integrity, confidentiality, and security of information
  • And more

URAC’s telehealth accreditation standards were developed in consultation with leading experts in the telehealth industry, including representatives from healthcare providers, technology firms, consumer organizations, insurers, and academics. Industry best practices were identified in areas such as quality and coordination of care, access, safety, systems integrity and reliability, consumer protection and empowerment, and regulatory compliance.

Who may apply

U.S.-based distant site telehealth provider organizations through which a responsible practitioner engages in technology facilitated consultations with other practitioners, facilities, and/or consumers.

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