This fast-growing distribution channel for pharmacy benefit management drove the need for accreditation standards to support mail service pharmacies with a commitment to quality improvement, accountability, consumer protection and patient care.
URAC’s Mail Service Pharmacy Accreditation standards cover core organizational quality, customer service, communications and disclosure, drug utilization management, pharmacy operations and a process for mail service outcomes measurement and quality improvement.
The URAC-accredited mail service pharmacy:
Promotes safety and accuracy in dispensing practices
Qualifies all medication distribution processes for appropriate temperature ranges
Provides 24/7 patient and prescriber support
Complies with foundational standards on risk management, consumer empowerment, and performance management