This fast-growing distribution channel for pharmacy benefit management drove the need for accreditation standards to support mail service pharmacies with a commitment to quality improvement, accountability, consumer protection and patient care.

URAC’s Mail Service Pharmacy Accreditation standards cover core organizational quality, customer service, communications and disclosure, drug utilization management, pharmacy operations and a process for mail service outcomes measurement and quality improvement.

The URAC-accredited mail service pharmacy:

  • Promotes safety and accuracy in dispensing practices
  • Qualifies all medication distribution processes for appropriate temperature ranges
  • Provides 24/7 patient and prescriber support
  • Complies with foundational standards on risk management, consumer empowerment, and performance management
  • Reports annual performance measures to URAC

We award accreditation for a full three years and we require annual reporting of quality measures. Download our Mail Service Pharmacy Standards-at-a-Glance and Measures-at-a-Glance for more information.

Who May Apply

Pharmacies located in the United States that ship prescription medicines directly to consumers.