URAC’s Health Contact Center Accreditation is your organization’s way of showing to stakeholders that your team is prepared, your technology is safe and quality improvement is part of your mission.
The accreditation show your health care call center had undergone evaluation and received recognition, that demonstrates that it meets specific standards for quality and patient care in its operations, particularly in areas like clinical triage, staff training, and call handling procedures; essentially signifying a high level of service and competence in managing patient interactions over the phone.
Key points about health contact center accreditation:
- Primary accreditation body: URAC is the most widely recognized organization for health contact center accreditation, offering a dedicated program for evaluating call centers against established standards.
- Benefits of accreditation: Quality assurance: Demonstrates commitment to high-quality patient care through adherence to established standards.
- Credibility with stakeholders: Signals to patients, providers, and payers that the call center is reliable and meets industry best practices.
- Potential for business growth: Especially when seeking partnerships with healthcare providers or payers; it also signifies that the contact center adheres to best practices for handling patient interactions and data security.
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Improved Reimbursement: Some payers may require accreditation for certain healthcare services, impacting reimbursement rates.
Organizations may apply for:
- Clinical Contact Center Accreditation: For organizations that provide clinical triage or clinical support services
- Non-Clinical Contact Center Accreditation: For organizations that offer non-clinical communication such as appointment scheduling, billing and referrals.
Because URAC offers flexibility in our accreditations. You can earn your accreditation no matter what communication channel your organization uses – telephone, live chat, email or text.
If you need more information on how to pursue this accreditation or its benefits, use our quick contact form and a URAC Accreditation Expert will get back to you, to discuss your business needs.

Health Contact Center Accreditation
Communications centers for clinical and/or non-clinical support
Health Care Management Certification
Operates in health care and is not eligible for other URAC accreditation
What To Expect
URAC collaborates with your team to assess your approach to contact center management and creates a flexible framework for continuous improvement. The accreditation process takes approximately six months.
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