URAC welcomes you to the Healthcare Contact Center Times Conference, at the Atlanta Marriott Perimeter Center Hotel, Atlanta, GA.

Did you know? URAC is the nation's largest independent health care accreditor.

URAC is combining its Health Call Center Accreditation and Contact Center Certification into a single Accreditation program with two modules – one clinical and one non-clinical. Organizations can pursue one or both modules to reflect their business operations.

This change to a single Accreditation reflects the current and future state of health care communications, where the method of communication is less critical because patients access these services across channels, e.g., text, phone, etc.

Here are the changes you can expect to see:

Learn more about the program

URAC's Updated Health Contact Center

Health Contact Center v6.0

Health Call Center
  • A reduced number of required submission uploads
  • Move to URAC’s Foundational Focus Areas, in alignment with other programs
  • Updating standards to address current topics such as diversity, equity and inclusion and a focus on a multichannel approach
  • Retiring elements of performance of low value in the current health care market

This program is ideal for organizations that provide clinical or non-clinical services, including:

  • Health plans
  • Provider groups or clinics
  • Self-insured employer groups
  • Medical management companies
  • Behavioral Health organizations

Full accreditation is possible within six months of a signed agreement!

Which URAC accreditations are right for your organization?

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