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URAC Launches Telehealth Accreditation Program

Wednesday, November 11th, 2015

URAC, the independent leader in health care accreditation, is now offering an accreditation program to recognize the quality of telehealth providers.

“Telehealth services – also known as telemedicine – are a vital part of our transition to a more value-based delivery of health care. URAC is proud to offer the first independent accreditation that allows telehealth providers to demonstrate the quality of their services,” said URAC President and CEO Kylanne Green. “URAC filled a need for reviewing the performance of telehealth providers based on our expertise in health care quality standards and measures.”

Having initially been approached by telehealth providers seeking independent accreditation standards and measures for their industry, URAC embarked on a 12-month process to develop a program to verify the quality of providers involved in consultations from a distant site with health care facilities, other providers, and consumers through televideo and other electronic means of service delivery. Benchmarks for performance quality created by URAC were made through a deliberative process that featured input from leading industry specialists, attorneys, and risk management experts who helped determine trends, the need for standards, and ways to demonstrate and improve telehealth provider performance.

After standards and measures were created in areas such as systems integrity and reliability, consumer protection and empowerment, and regulatory compliance, they were further refined through public comment. They will be subsequently improved through beta release with a select group of telehealth providers. The Seattle-based Carena, Inc. is the first to apply.

“As the telehealth field expands and evolves, it’s inevitable that providers will be at risk for increased scrutiny. URAC’s program will help conscientious providers prove they comply with best practices as well as enable them to demonstrate their value and stand out in the marketplace,” said Deborah Smith, MN, RN-BC, URAC’s director of product development. “URAC’s telehealth accreditation focuses on critical service quality aspects of health care such as safety, risk management, and performance improvement that will positively impact delivery of care by telehealth providers.”

The iterative dialogue process URAC used to create its telehealth accreditation program was featured during a presentation at the Center for Telehealth and e-Health Law (CTeL) Executive Telehealth Fall Summit in Arlington, Virginia on November 12. The poster can be viewed at urac.org/telehealth.

Those interested in learning more about URAC’s telehealth accreditation program can contact a URAC representative at sales@urac.org.

“URAC successfully came together with a wide range of telehealth experts to create a program that may help expand access to quality health care,” said URAC’s Green. “Setting a national standard of telehealth excellence is critical in bringing this innovative means of care to a larger segment of the population.”


For 25 years, URAC has been the independent leader in promoting health care quality through accreditation, education, and measurement. URAC offers a wide range of quality benchmarking programs that reflect the latest changes in health care and provide a symbol of excellence for organizations to showcase their validated commitment to quality and accountability. URAC’s evidence-based measures and standards are developed through inclusive engagement with a broad range of stakeholders committed to improving the quality of health care.

For more information about URAC, contact us.


Interested in accreditation?
Contact businessdevelopment@urac.org

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